I got an email from Björn Olsson, Executive Director of The Tarrytown Music Hall this evening... I thought to share pertinent excerpts of it with you.
In hindsight, I wish we had filled you in right away. I know how difficult it can be to figure out what is happening in the house as a performer. At The Music Hall we are more accustomed to loud rock concerts or theater performances where it is more difficult to communicate with performers during a show, so it didn't really occur to me until it was too late that I could have simply walked up to you and "briefed" you.
Once we had moved Eileen to the back of the house, I also thought I managed to assure her assistant that you would never make derogatory statements against anyone from the stage, least of all about a disabled patron. It is the sort of thing that is so obvious to me that I had a hard time believing that anyone would actually perceive the situation differently.
The contacts I have had with Eileen's family and her center seem to all have ended on a more positive note. The person at her center agreed that it was the correct choice to remove Eileen from the house when she got really loud. I have also learned that her mother is a very active spokesperson for disabled people, so I have invited her to come advise us on the many issues we have in terms of accessibility. There's some lemonade to be made here, for sure.
Let's put this one to rest, move on and make some beautiful music happen.